ITSDS Systems Student Assistant

Posted April 19, 2024. Closes May 2, 2024.

Department:

Information Technology Services

Job Title:

Systems Student Assistant

Date Posted:

April 19, 2024

Closing Date:

May 2, 2024
Number Available: 1

Rate:

$20.57 per hour.

Hours:

10 - 19.5 hours per week during academic year with part/full-time work available during Summer Quarter. Monday through Friday between 8:00 a.m. to 5:00 p.m.

Duties:
  • Monitor and respond to Help Desk tickets for computing assistance for more than 900 public and staff computers.
  • Assist Libraries staff with their computing issues via email, in-person visit, or remote visit.
  • Setup/install supported computers and other hardware, and repair/replace computer or other equipment components.
  • Deploy images and reimage public and staff workstations, as needed.
  • Configure and troubleshoot issues with various Windows applications.
  • Assist ITS-DS User Support Services with large volume hardware deployments and other projects, as needed
  • Participate as a member of the Student Technology Enhancement Program (STEP) Committee which makes recommendations on how to spend the UW Libraries' Student Technology Fee (STF) Block Fund.

Required Qualifications:
  • Familiarity with Windows 10 Operating System.
  • Familiarity with MS Office productivity applications (Office 365 preferred).
  • Must be able to lift and move 20 lbs.
  • Available for at least 3 quarters.

Desired Qualifications:
    • Customer service experience
    • Computer hardware knowledge
    • Basic problem solving skills
      Other Job Details:
      • On-the-job training and guidance provided.
      • Must be willing to develop interpersonal skills working with a diverse group of users and/or team members across a wide spectrum of technical abilities.
      • Must be able to multitask and work independently with minimal supervision.
      • Work is performed onsite
      Department:

      Information Technology Services and Digital Strategies (ITS-DS) is one of five departments in the Research & Learning Services portfolio of the University of Washington Libraries. ITS-DS staff partner with colleagues throughout the Libraries, across campus, and beyond on projects and initiatives to support the University's mission, which is the preservation, advancement, and dissemination of knowledge. We strongly identify with the Libraries' values of user-centered approaches, collaboration, equity, creativity, and sustainability.

      ITS-DS User Support Services provides support for staff and public workstations in 8 Libraries, software, phone, printer, general technology implementations (including almost $200,000/annually in Student Technology Fee funding to support students), and Zoom support for staff.

      Application Process:

      		 1. Prepare the following supplemental materials. A single PDF or Microsoft Word file is preferred.
        • Resumé
        • Cover Letter
      2. The application is completed via Microsoft Forms with your student NetID.
      3. Log in to the site with your UW NetID account to fill out an application form and upload your resumé and cover letter.

      Selected applicants will be contacted for an interview.

      For additional information or questions regarding student job opportunities, or for assistance with the application process, please contact Libraries & Press Human Resources: libhr@uw.edu.